Frequently Asked Questions

If your question is not answered here, we urge you to walk-in or contact us today.

 

Do I need an Appointment?

Not for urgent care needs, but we do encourage appointments for routine services, such as physicals and periodic visits for chronic conditions such as hypertension and diabetes.

 

What Types of Emergencies do you treat?

The staff at each of our Anchorage and Wasilla-area medical clinics specializes in providing cost-effective care of acute injuries and conditions that are not life-threatening. These include lacerations, broken bones, strep throat, influenza and ear infections.

 

Does Alaska Urgent Care provide primary care?

Yes, our clinic provides primary care services for the entire family.

 

Do you accept insurance?

Most insurance is accepted and billed at Alaska Urgent Care as a courtesy. You are expected to pay any deductible or co-insurance at the time of service. We do not accept out-of-state or federal worker’s compensation, auto, or third-party insurance policies. Please be sure to bring your current insurance information with you when you walk-in.

 

What if I don’t have insurance?

You will be expected to pay at the time of service.

 

Are you a preferred provider?

Yes, we are a preferred provider for Blue Cross and Aetna. We do not have any HMO agreements at this time. We are also a preferred provider for the wellness programs for the Alaska Electricians (at both clinics) the Laborers WMC, and Pipefitters Unions at our Wasilla, AK location.

 

Do you accept Medicare?

We have Medicare “opt-out” providers available, but we are not accepting new Medicare patients at this time. Existing patients that move on to Medicare will continue to be seen at both of our Anchorage, Alaska Medical Clinics.

 

Do you provide obstetrics services?

No, we would refer you to a provider in O.B. practice.

 

Do you refill prescriptions the same day?

We would prefer you to call in prescriptions at least 24 hours in advance. We do our best to accommodate same day prescription refills, but we can’t assure them.